Virtual receptionist
Your calls answered in your company's name, by a person, with the message in your hand before you have finished what you were doing.
Who this is for
- Small teams losing enquiries to voicemail while they work
- Owners who are on site, in meetings or driving for most of the day
- Businesses that want to sound established from the first call
- Companies taking calls across time zones
Not the right fit if: you need a full call centre handling high volume — that is a different service and we will say so rather than stretch this one.
What we handle
- Calls answered in your company's name, to a greeting you approve
- Messages taken with the detail you actually need, not just a name
- Calls transferred to the right person when you want them put through
- Enquiries passed on by the channel you prefer
- Cover during meetings, travel and out of hours as agreed
- A record of every call, so nothing exists only in somebody's memory
How it works
- 01 We learn your business What you do, who calls, and what a caller needs to hear.
- 02 We agree the script Your greeting, your questions, and what happens to each kind of call.
- 03 We take the calls Answered as your company, with the message captured properly.
- 04 We pass them on By your chosen channel, with the detail that lets you act on it.
What it costs
This is priced on call volume and on the hours you want covered — a line answered during office hours is not the same commitment as one answered around the clock. Telephone line and number charges are the provider's and are passed on at cost. We look at a real month of your call pattern before quoting, rather than sell you a package and hope it fits.
- How many calls a month you receive
- Which hours you want covered
- Whether calls are transferred as well as taken
- How many languages you need
- Whether a dedicated number is set up for you
Indicative. Authority fees are set by the authority and revised without notice. Last reviewed 19 September 2026.
Documents you will need
The exact list depends on your activity and the authority. We send you a written checklist for your own case before anything is filed.
- Trade licence
- Your preferred greeting and a short description of the company
- A list of the people calls may be transferred to
- Details of any existing number to be redirected
Questions
They hear your company name and a person who knows what you do. We would rather they were not told a story that falls apart on the second call, so the script says what is true and answers what they rang to ask.
Whatever you ask for. Some clients want everything answered; most want office hours covered properly and a clear message outside them. It is agreed at the start and can be changed.
Tell us which ones when you enquire and we will tell you honestly whether we can cover it. We would rather say no than have your caller met by someone who cannot help them.
Not necessarily. An existing number can usually be redirected. A dedicated number is an option when you want the business line kept separate from a personal one.
Indicative. Nothing here is legal, tax or immigration advice. Last reviewed 19 September 2026.